Frequently Asked Questions

The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can
afford the broadband they need for work, school, healthcare and more.
The benefit provides a discount of up to $30 per month toward internet service for eligible households
and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a
one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating
providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount
per household.

A household is eligible for the Affordable Connectivity Program if the household income is at or below
200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the
criteria below:
 Participates in one of these assistance programs:

        •    SNAP
        •    Medicaid
        •    Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S.
Department of Agriculture (USDA) Community Eligibility Provision schools
             U.S. Department of Agriculture (USDA) Community Eligibility Provision schools
        •    Federal Public Housing Assistance (FPHA)
        •    Supplemental Security Income (SSI)
        •    Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
        •    Veterans Pension or Survivor Benefits
        •    Lifeline
  Received a Federal Pell Grant during the current award year;
  Participates in one of these assistance programs and lives on Qualifying Tribal lands:
        •    Bureau of Indian Affairs General Assistance
        •    Tribal TANF
        •    Food Distribution Program on Indian Reservations
        •    Tribal Head Start (income-based)

• Stay connected for free, With the new Affordable Connectivity program! Gives you $30 per month
  against internet service from FCC approved service providers.
  To apply for the ACP benefit simply follow these steps,
  Simply fill this form and sign the consent form after filling your correct information. Our sales team will
  reach you back during the normal business hours.

• Lifeline is a government assistance program which provides eligible low-income subscribers an
  opportunity to receive the Lifeline benefit on certain voice and broadband Internet access services.  Like
  ACP, the Lifeline benefit is nontransferable, only eligible consumers may enroll in the program, and the
  program is limited to one Lifeline benefit per household.
  If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both
  benefits at the same time. Both benefits can be applied to the same qualifying service or separately with
  the same or different providers. For example, an eligible household could have a Lifeline-supported
  wireless phone service and a separate home internet service that is supported through the Affordable
  Connectivity Program.

Householdis defined as any individual or group of individuals who live together at the same address as
one economic unit. An economic unit is defined as all adult individuals contributing to and sharing in

the income and expenses of a household. You can read more about how household is defined and
examples here.

Each household can only receive the monthly Affordable Connectivity Program benefit on one service at a
time, so if you already receive the ACP benefit on your wireless service, you would not be eligible for the
ACP benefit on your internet service at the same time. You may transfer your benefit from your wireless
service to your internet service.

Yes, eligible consumers with a past due balance or a balance in collection are eligible for the
benefit.

The Affordable Connectivity Program is limited to one monthly service discount per household, which
is defined as any individual or group of individuals who are living together at the same address and
share income and expenses.

No. You must opt -in with your existing provider or request enrollment in the Affordable
Connectivity Program with a participating internet provider and choose an eligible service plan.
You can choose to receive the benefits from your current Lifeline service provider or another
participating provider.

The services and devices will be accessible to and usable by people with disabilities. If you have
any concerns about whether your internet services and equipment is accessible ‘contact the
FCC’s Disability Rights Office at 202-418-2517 for a voice phone call, or by email at
DRO@FCC.GOV.